Refund Policy

Last updated: August 21, 2025

At Dry Creek Heritage Meats, your satisfaction is our priority. While we strive to ensure every order arrives in perfect condition, we understand that issues can occasionally arise. This policy explains how we handle refunds and replacements.

Non-Returnable Products

Due to the perishable nature of our products, we do not accept returns. However, if you are dissatisfied with your order, we want to make it right. Please contact us within 14 days of receiving your delivery to discuss your concerns.

When Issues Occur

If your order arrives thawed, has a processing issue, or if packaging is compromised during transit, we will work with you to resolve the problem.

Steps to Resolve an Issue

1. Contact Us: Notify us within 24 hours of receiving your order.

2. Provide Documentation: Share a clear photo of the issue so we can better understand the situation.

Resolution Options

Depending on the issue, we may offer:

• A full refund for the affected portion of your order.

• Store credit toward a future purchase.

• A free replacement product.

Deposits

Deposits for bulk meat orders are non-refundable. If you cannot pay the remaining balance, you may transfer your reservation to another customer.

Our Commitment

We reserve the right to limit refunds and replacements, but our goal is always to work with you toward a fair solution. Thank you for choosing Dry Creek Heritage Meats — we appreciate your trust and look forward to serving you again!